Refund policy
Return Policy
Return Policy
Last updated: May 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact us at hello@pristinekix.com with your order number and the reason for your return. We will provide you with instructions on how to send your item back.
Non-Returnable Items
Items that have been used, damaged, or are not in their original packaging cannot be returned.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund within 3–5 business days.
Contact Us
If you have any questions about our return policy, please contact us at hello@pristinekix.com.
Refund Policy
Refund Policy
Last updated: May 2026
We stand behind the quality of our products. If you are not fully satisfied with your purchase, we offer a straightforward refund process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, the item must be unused and in its original packaging.
How to Request a Refund
To request a refund, please contact us at hello@pristinekix.com with:
- Your order number
- The reason for your refund request
- Photos of the item (if defective or damaged)
Refund Processing
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check your bank account, then contact your credit card company. If you still have not received it, contact us at hello@pristinekix.com.
Defective or Incorrect Items
If you received a defective or incorrect item, we will cover the return shipping cost and issue a full refund or replacement at no extra charge.