FAQs
Frequently Asked Questions
Find answers to the most common questions below. Still need help? Contact us at hello@pristinekix.com
🛍️ Orders
How do I place an order?
Simply add your desired product to the cart and proceed to checkout. Follow the steps to complete your purchase.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately at hello@pristinekix.com.
🚚 Shipping
How long does shipping take?
Standard shipping takes 4–9 business days depending on your location.
Do you ship internationally?
Yes! We ship to most countries worldwide.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also use our Order Tracking page.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I request a refund?
Contact us at hello@pristinekix.com with your order number and reason for return. We will guide you through the process.
📦 Product
What materials are the shoe washing bags made of?
Our bags are made from premium, durable mesh fabric designed to protect your shoes during washing.
Are the bags suitable for all shoe types?
Yes! Our bags are designed to fit most shoe sizes and types, including sneakers, trainers, and casual shoes.