Return Policy

Return Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact us at hello@pristinekix.com with your order number and the reason for your return. We will provide you with instructions on how to send your item back.

Non-Returnable Items

Items that have been used, damaged, or are not in their original packaging cannot be returned.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund within 3–5 business days.

Contact Us

If you have any questions about our return policy, please contact us at hello@pristinekix.com.