Refund Policy
Refund Policy
Last updated: May 2026
We stand behind the quality of our products. If you are not fully satisfied with your purchase, we offer a straightforward refund process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, the item must be unused and in its original packaging.
How to Request a Refund
To request a refund, please contact us at hello@pristinekix.com with:
- Your order number
- The reason for your refund request
- Photos of the item (if defective or damaged)
Refund Processing
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please first check your bank account, then contact your credit card company. If you still have not received it, contact us at hello@pristinekix.com.
Defective or Incorrect Items
If you received a defective or incorrect item, we will cover the return shipping cost and issue a full refund or replacement at no extra charge.